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Important Notice for Our Clients in Australia and New Zealand

important notice for our clients in australia and new zealand

Recently, cannabis seed providers started facing difficulties with customs clearance for orders shipped to Australia and New Zealand. We’re working toward making your experience with Herbies as smooth as possible, and here’s how we're going to achieve this:

  • We've temporarily reduced the delivery wait time for customers in Australia and New Zealand to 25 days.

If there is no update on your order status within 25 days, you can get a replacement free of charge. In case the status of your order has not changed in 25 days, we will contact you. If you don't receive an email from us, please reach out to our quality department via [email protected].

  • We are improving our stealth shipping

We are developing new ways to make our packaging even more discreet. It takes some time to try out different options, but we are dedicated to creating new stealth packaging that will move through customs easily.

  • We are increasing the number of employees working on your orders

We now have more employees working on orders from Australia and New Zealand. They constantly monitor the movement of your order and swiftly react to any changes.

  • We insure your order so that it reaches you no matter what

We've introduced a 15-euro insurance option to protect you from possible losses in case there are any customs issues with your package.

We believe that these changes will improve the shopping experience of our clients in Australia and New Zealand. So keep shopping, and remember: despite the difficulties, we’re always on your side. Your orders are protected by our delivery and germination guarantees, while our customer service agents are available to talk and dispel any doubts you might have 24/7!

There's one more major update for our customers from Australia and New Zealand regarding our insurance policy. For more info, click here

Herbies Head Shop expressly refuses to support the use, production, or supply of illegal substances. For more details read our Legal Disclaimer.

Comments:
3
Darren
Pelase never give up and head up
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4
Herbies Seeds
Hello! Thank you for your comment! Never thought about giving up, so no worries we'll always be here :)
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3
James
Still waiting for order it arrived in Sydney 4th August
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0
Michael
Did you get your seeds
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0
Mine
Mine needed to be reshipped nothing recd yet
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0
Br
Yes customs got mine and want more money to clear it
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0
Also waiting
Did you eventually get it?
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1
Herbies Seeds
Hello! In accordance with our Satisfaction Guarantees, for Australia the waiting period with no tracking update is 25 days. At this point, if the tracking information isn't updated by August 29, please contact us at [email protected] and we will help you with the issue. However, we still hope that it's just a minor delay and the order will reach you!
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0
Melb
I’m in the same boat, package arrived in Sydney on the 7th August 2022 waiting clearance from customs.. no movement since .. Have you had any updates?
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3
Bel
No seeds been waiting 3 mths asked for money back still nothingNot happy at all
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1
Herbies Seeds
Hello! Please contact our Claims Department at [email protected] and we will update you about your refund. Do not worry, you won't be left behind!
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2
Andrew jemal
I just want my seeds an a update on what's going on
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-2
Herbies Seeds
Hello! Please contact us at [email protected] and we will provide you with needed assisstance
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2
browndog375
Is that 25 days delvery time once it arrives in Australia? Thanks in advance.
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-8
Herbies Seeds
Hello! Delivery time is counted since the moment when the order is dispatched. Hope that clarifies things up!
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0
Me
No way mate all you do is wait and wait and wait and wait for nothing and the claims team are a joke at best
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3
Peter blount
Still havnt recieved mine
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-3
Herbies Seeds
Hello! Thank you for informing us, please contact our Claims Department at [email protected] We will try our best to resolve this issue!
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7
South Australian
Seeds have been stuck in sydney (arrived awaiting clearence inbound) since the 8th
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0
Greaf
Man that sux. Go Attitude been with for 10yrs cant fault at all. Excellent success rates
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0
mulbzzz
I am also waiting
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-9
Herbies Seeds
Hello! Thank you for letting us know about this issue! Please contact our Claims Department at [email protected] We will be happy to assist you
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0
Big l
All seeds have been seized in August at Sydney I was raided because they got mine
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0
Benjamin
Same! I'm getting pretty annoyed. 2 order's and nothing. Been in Sydney for over 2 months!
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0
Ozzie grower
I have same problem with my parcel held up in SydneyThey arrived on the 15, AugustAwaiting clearance inbound.They still haven't moved,I've had this problem before with another items as well,I ended up with a letter from Australia custom's sent to me That I was a naughty Boy, nothing majorOnce your orders arrive at Australia Post, They should only take no more than 2 day's awaiting clearance inbound,then sent outbound to next destination so on so on, until There at your front door delivered.This is only going by my dealings with overseas and international postage services Express Post, can't Go wrongTrack and watch you're Mail as it moves,,it heaps quickerGood luck to allOzzie G
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0
Benzelz
My last 3 orders from Herbies were seized. I had 1 order sent to perth, it was seized. Contacted herbies and it was resent, went to sydney this time and was seized. Waited 3 months and tried re sending a third time, was seized again. Emailed herbies and told them to keep the money as I give up and dont have pay pay to be refunded. I ordered 4-5 times from expert seeds and garden of green seeds, all 4 order's got here 1st time in normal post that cost me $5.00 for shipping. From Ireland !! Sorry herbies, you need to lift your game hard. For now if you want 100% sure fire shipping to get to you anywhere in AUST go to Garden Of Green seeds or Expert Seeds. I even offered herbies to be a tester for the new stealth shipping methods to try me out on as ive had so many orders seized but they turned me down. Or go to AMS or GreenHouse Seeds. Ive order form all of them in the last 4 months and got my seeds 1st time. Im SA too bro, try the ones ive metioned, no issue there.
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