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Satisfaction Guarantees

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We at Herbies truly intend to make each and every one of you, our clients, happy with our seeds and service. We are confident in our products and can therefore guarantee your satisfaction with their quality and delivery. Here’s what you get when ordering at Herbies:

Always Fresh Seeds. We store them under temperatures of 4-6 °С

Damage-Proof Packaging. Seed protection is our priority.

Pre-Shipment Inspection. Every pack is checked before shipment.

Guaranteed Germination. We work only with top-grade products.

Safe Stealth Delivery. All around the globe, with all precautions.

If you have faced any issue that needs resolving, please feel free to check our FAQ, or to contact us at [email protected] or via our “contact us” – we will provide assistance in a timely manner and make sure no problem remains unsolved. At the end of the day, happy growers are our top priority.

Our quality control managers work daily according to the following schedule:

11am-11pm (CEST) / 2am-2pm (PST) / 5am-5pm (EST)

FAQ

What do you do to keep seeds fresh and properly stored?

We know how to keep seeds fresh up until they leave for their new owners. All cannabis seeds at Herbies’ warehouses are stored in a cool, dry environment and under stable temperatures of +4-6°С.

What if my seeds don’t germinate?

All seedbanks we work with guarantee maximum germination rates, meaning that at least 7 out of 10 seeds in a pack will germinate. However, cannabis seeds are a biological material and their ability to germinate can be affected by external factors. To achieve the best germination results, we highly recommend using the methods described here.

In the unlikely case that the amount of failed seeds exceeds the acceptable level, you can send us a claim and we’ll resolve the problem as soon as possible. You can find more detailed information below.

Seeds in a pack Number of failed seeds for a guarantee claim
1 seed 1
2 seeds 2
3 seeds 2 or more
4 seeds 2 or more
5 seeds 3 or more
6 seeds 3 or more
7 seeds 3 or more
8 seeds 3 or more
9 seeds 4 or more
10 seeds 4 or more
11 seeds 4 or more
12 seeds 5 or more
15 seeds 5 or more
20 seeds 7 or more
25 seeds 8 or more
30 seeds 9 or more

Please note:

  • Quality claims are accepted up to 60 days from the date of receipt of the parcel.
  • Promo and bonus seeds aren’t included in the germination rate, as these are provided for free. For example, if 3 seeds from a 5+2 pack don’t germinate, it will still count as 1 seed that didn’t germinate.
  • Once the seed has shown its root, it’s considered viable.
  • If the amount of failed seeds exceeds the acceptable level, don’t hesitate to take a photo of the ungerminated seeds and contact us at [email protected] or via our Contact Form below.

Why does the seed I have received look small/pale/etc.?

Seeds are a biological material, and it is quite common for them to differ from one another in size, shape, and shade. This should not affect their ability to germinate or yield the harvests described by their producers. Small seeds don’t mean small plants.

Therefore, the appearance of the seed may not be the reason enough for compensation. However, if these seeds do not germinate, please contact us and we will resolve the issue the same way it is described in “What if my seeds don’t germinate?”

What are your successful delivery guarantees?

First of all, if you choose the stealth option, we will dispatch your parcel in discreet packaging that will maintain your privacy. Along with that, we guarantee safe delivery by trusted postal services, which means your parcel should always reach you. You can find all shipping options here.

In the unlikely case that your parcel is lost in transit, we will offer to resend the order.

In accordance with company policy, the parcel is considered lost if the tracking number has not been updated for a certain amount of time. We ship worldwide, and this time is therefore unique to each destination and based on the average delivery time for each country.

We divide these terms into three types:

  • For countries with an estimated delivery time of up to 15 days, the waiting period with no tracking number updates is equal to 15 days.

  • For countries with an estimated delivery time of 15 to 25 days, the waiting period with no tracking number updates is equal to 25 days.

  • For countries with an estimated delivery time of 25 days or over, the waiting period with no tracking number updates is equal to the average delivery time. For example, on average, our parcels reach Australia in 33-37 days; the parcel will therefore be considered lost if the tracking has not been updated for at least 37 days.

You can learn about the average delivery time to your location at checkout or by using the shipping calculator HERE. Delivery times are subject to change depending on multiple external factors beyond our company's reach, such as the pandemic situation or the Christmas holiday period, during which postal services experience a huge overload and may not handle deliveries in a timely manner.

In addition, if your seeds arrive in unusable condition (crushed, smashed, or damaged), please take a photo of those seeds and send the photo to us via the Contact Form below on this page. We will resolve the issue as soon as possible.

What if my order gets misdelivered?

Each order is followed by an automated message from Herbies sent to the email address provided by the customer. This contains the list of ordered items, bonuses, and the full address chosen for delivery at checkout. That is the exact address the parcel will be sent to, so please double-check the automated message. If the parcel has been misdelivered despite the correct address being chosen for delivery, please contact us via Contact Form below and we will resolve the issue.

Please note that if there was any mistake in the address provided by the customer, Herbies cannot be held responsible for the loss of the parcel, regardless of whether it was lost due to that reason or delivered to the wrong address.

What do I do if my parcel status is marked as “delivered” but I haven’t received it?

If the tracking number states that the parcel has been delivered but you have not received it, please contact your postal service for clarification. The parcel could still be at the post office due to them being unable to reach your location or complete the delivery. If this does not help, please contact us via Contact Form below and we will assist in resolving the issue.

At the same time, the official tracking information remains a valid reason to consider a parcel delivered. Once it is stated as “delivered”, our obligations are considered fulfilled, and our company bares no further responsibility regarding the parcel’s actual location.

Will there be issues at customs if I order cannabis seeds online?

We are constantly improving and switching up our stealth packaging solutions in our best effort to disguise the parcel and prevent customs interception. However, the latter may still occasionally occur. As parcels are sent discreetly, you do not have to worry about the negative consequences. In the worst case, you’ll receive an interception notice from the customs – take a picture of it and send it to us. We will then provide a replacement for the lost parcel.

What if my plant turns hermaphrodite?

The plant can become hermaphrodite if it has been stressed during any point of the growing cycle. Stress can be caused by factors such as unsuitable temperature, over or underwatering, poor soil content, parasites, fungus and mold, stressful transplantation, excessive foliage trimming, and many others. To prevent the plant from becoming hermaphrodite, it is recommended to maintain it in a favorable environment.

However, the hermaphrodite plant may still provide a decent harvest if the grower follows these steps:

1) Move the plant away from other feminized plants in order to prevent accidental pollination.

2) Carefully remove all pollen sacs (banana-shaped growths) from the plant.

3) Check the plant every day for new sacs and remove them as they appear.

If you need any additional help, please don’t hesitate to contact us via Contact Form below.

What if my feminized seeds become male plants?

Feminized seeds are seeds with the ability to grow into a female plant with much higher chances than regular seeds. However, seeds and plants are live biological material – thus, it is impossible to guarantee a 100% female plant from even a feminized seed; the chances are about 97%. Plant gender depends not only on genetics but also on the surrounding environment.

You can increase the chances of your seed growing into a female plant by ensuring you take the following precautions:

- Provide the plant with blue spectrum-dominant lighting (70%).

- Maintain humidity levels of 70-75%.

- Maintain a temperature of 20-25 ° C during the day and 18-22 ° C at night.

- Increase the nitrogen content in the soil to 0.3-0.4%.

Another affordable and no less effective way is described by Jorge Cervantes in his book, Marijuana Horticulture. The method is to feed plants with ethylene, which stimulates the growth and maturation of female flowers. The most affordable and reliable source of ethylene is ripe fruits, especially bananas. By placing several bundles of bananas together with plants in the grow box, the plant will be saturated with biologically active substances that contribute to its feminization. Thus, the gender of the plant will be easier to determine, and it will soon begin to produce female hormones and form female pre-flowers.

If you need any additional help, please don’t hesitate to contact us via Contact Form below.

Why do plants grown from the same seed pack look different?

When two seeds from the same pack grow up into two different-looking plants, this can be explained by the phenotype of the plant – most modern strains are hybrids that combine different parent genetics. For this reason, seeds of the same strain and even from the same pack may eventually grow into different-looking plants. For example, the Serious 6 strain from Serious Seeds naturally has two phenotypes – about half of the plants will have a purple tint, while the other half will have a regular green color. However, this doesn’t necessarily mean that plants will be 50% purple and 50% green. The ratio might be 4/2, 5/1, or even 6/0.

Stability of the strains is guaranteed by the seedbanks, but there can sometimes be fluctuations. Nonetheless, the chances of this happening are relatively small and should not affect the plant’s ability to grow and provide a potent harvest.

If you need any additional help, please don’t hesitate to contact us via Contact Form below.

Why does the product taste different from expected?

Personal perception and impression of the product is subjective, and therefore cannot be a reason for a claim. However, you may leave feedback about this strain on our website to share your opinion with us and other growers. To do this, please find the strain’s page and go to the Reviews section. It’s also always a good idea to go through reviews before placing the order to see how growers react to the flavor and other characteristics of a particular strain.

Why won’t the plant grow after sprouting or grow as tall and high-yielding as stated?

The plant is a living organism that can be affected by a wide variety of external factors that may cause it to stop growing, become ill, or suffer heavy stress, and thus provide yields of lesser quality and quantity than stated in the description.

The yield, height of the plant, and other characteristics stated in the description are true for conditions that are close to perfect. It means that the plant can produce such results if it is properly treated and not overstressed – even a slight deviation from the proper conditions can cause the plant to grow differently or yield less.

Where can I leave a suggestion or recommendation for Herbies?

We are always open to your feedback – please feel free to contact us and ask questions, provide suggestions, or share your experiences. To contact us directly, go here. Also, don’t forget about the Herbies online chat – our Support Team is always happy to assist you.

Quality Claim Form

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