I ordered seeds and one seed didn't germinate. I let them know because the seeds are guaranteed. They wouldn't replace the seed because i didn't have pictures of the seed that didn't germinate. They lost a loyal customer over one seed.

The customer service at Herbie’s is fantastic. I had a small issue with germination, but they replaced my seeds straight away without any hassle. They were professional, helpful, and really easy to deal with. Overall, a great experience and I highly recommend them.

Awesome products very helpful customer service and very fast shipping

They 100% back their guarantee. The customer service is excellent.

very pleased on the guarantee provided be Herbies, shipped as stated both times.

Herbies are my new HEROS!!!After one shipment made it as far as the east coast of Australia it didn’t reach me….with some convincing,as I’d heard it was impossible to actually receive seeds from Herbies due to customs flagging…..NOT TRUE!!!!…They gave me bonus seeds,reassured me of new shipping method…Hallelujah!!!….Just as promised my order reached me in about 4weeks!…I’m so happy knowing I’m set for genetics for next season(some of the best in the world)Herbies were so great in communication & customer service is incredible,they really value your time,needs & wants. These guys are honestly the best European cannabis seed bank there is!!!! Aussies including W.A fear not you will get your order!!!….Thank you Herbies!!!….Ill be leaving feedback for how my souvenirs look on my shelf😉

Great service. Fast delivery. Thank you for your work.

I didn't get what I thought I was going to get. I got 3 plants and the other 5 just never grew. Unhappy I don't have any pictures not in this phone.

Really efficient delivery and packaging

Review based on delivery time and responsiveness of customer serviceAlso, was happily surprised at the number and type of bonus seeds that i received - 10 X GG#4 Original Glue AutoThe seeds all appear OK, but the proof will be in the germination and growing. I'm an outdoor grower in the Southern Hemisphere so that won't be for a couple of months yet.